Privacy Policy

1. Information We Collect

Information You Provide to Us

Information Collected Automatically

Information from Third Parties

• Cloud provider data (AWS and Azure) with your authorization
• Business verification services
• Marketing and analytics partners
• Public sources and databases

2. How We Use Your Information

We use your information to:

Provide and Improve Our Services

• Deliver cloud optimization recommendations
• Execute managed services and automation
• Process transactions and billing
• Provide customer support
• Improve our platform and develop new features

Communicate with You

• Send service-related notifications
• Respond to inquiries and support requests
• Provide updates about new features
• Send marketing communications (with consent)

Ensure Security and Compliance

• Detect and prevent fraud
• Monitor for security threats
• Comply with legal obligations
• Enforce our Terms of Use

Business Analytics

• Analyze usage patterns and trends
• Measure service performance
• Conduct market research
• Generate aggregated insights

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share information in these circumstances:

Service Providers

We share data with vendors who help us provide our services:

• Cloud infrastructure providers
• Communication platforms
• Security and monitoring services

Business Transfers

If skie.io is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information if required by law or if we believe disclosure is necessary to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of any person

With Your Consent

We may share information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

While we strive to protect your information, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When information is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

We are based in the United States. If you use our services from outside the US, your information will be transferred to and processed in the US. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect
• Right to know if we sell or share personal information (we don't)
• Right to opt-out of sale (not applicable as we don't sell data)
• Right to non-discrimination for exercising privacy rights

10. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under the General Data Protection Regulation:

• Legal Basis: We process data based on consent, contract, legitimate interests, or legal obligations
• Data Protection Officer: Contact our DPO at dpo@skie.io
• Supervisory Authority: You may lodge a complaint with your local data protection authority

12. Marketing Communications

Email Marketing

• You can opt-out of marketing emails via the unsubscribe link
• Service-related emails cannot be opted out of while using our services

Do Not Track

We do not currently respond to Do Not Track browser signals.

13. Third-Party Links

Our services may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the new policy on this page
• Updating the "Last Updated" date
• Sending an email notification (for material changes)